Booking Conditions
Hotel Anywhere is a trading name of Travel A La Carte.com Ltd, a British Company based in Sussex and has been accommodating people from the UK around the world for more than ten years. The majority of hotel reservations are handled by us directly and the Booking Conditions set out below apply. In order to bring you the widest and best selection of hotels and discount rates we have also made arrangements with World Choice Travel (WCT), a sister company to Lastminute.com, Where the reservation is being handled by WCT on our behalf, it is their terms and conditions which apply and these can be viewed during the booking process. Cancellation terms for WCT bookings are shown when availability is checked and can vary depending on the rate type chosen.
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The Contract | |
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HotelAnywhere, is a trading name of Travel A La Carte.com Ltd. The company has offered its services as a hotel reservations specialist since 1995 and is registered in England, Reg. No. 3115761. The following booking conditions form the basis of your contract with Travel A La Carte.com Ltd, whose registered office is 7 Bridge Rd Business Park, Bridge Rd, Haywards Heath, RH16 1TX. The contract will be effective once full payment has been received for a confirmed booking. Online bookings are protected with the approved secure technology and your privacy is protected – see About Us / Privacy Policy section of this site. Your credit card payments are further protected through deposits and guarantees held by HSBC Bank plc from Travel A La Carte.com Ltd and its directors. This contract is governed by English Law.
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| Prices - What's Included? |
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Prices include accommodation and all local and state taxes, but do not include compulsory local charges for resort facilities, health club or sports equipment hire, and room safes (amongst other items) levied by some hotels (mainly in Florida where they are referred to as Resort Fees). Where there are other inclusions e.g. breakfast this is detailed along with the hotel description.
We reserve the right to change our prices. However when a booking is confirmed and full payment has been received, our price is then guaranteed. During Trade Fairs or major Conventions, Sporting Events or important local holidays we may only have access to hotel rooms at higher prices.
Our prices normally represent considerable savings over the hotels' published tariffs, with the exception of National Parks and Disney accommodation, where high demand means that minimal discounts are available. Although unlikely, hotels may occasionally advertise promotional prices locally, which when the prevailing exchange rate is applied, may work out lower. We regret that no refunds can be made in these circumstances.
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| Fees - No Hidden Extras |
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Travel A La Carte.com does not charge booking fees. We accept Mastercard, Visa, Switch, Delta. Payment by cheque is also accepted. We do reserve the right to change this as we are charged commission by the credit card companies and we have no control over their prices.
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| Payment |
For telephone bookings more than 8 weeks in advance, a deposit of 20 per cent is required for hotel bookings. The balance must be paid 8 weeks before departure. Failure to pay the balance may result in your booking being cancelled and charges being applied. For bookings made within 8 weeks of departure, full payment is due at the time of booking. Bookings with a value less than £250 must be paid in full at the time of booking. Internet bookings are normally charged in full at the time of the booking. |
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| Reservations/Overbookings |
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Travel A La Carte.com Ltd will only confirm hotels to you when we have a confirmed reservation from our suppliers. In most cases the hotels do not require or receive our Rooming List with your names until a few days before your arrival – so don’t panic if you call the hotel a few weeks before your arrival and the hotel does not have you listed. This is normal practise with most hotel reservations companies. Hotels operate like airlines when it comes to overbooking. It happens, but thankfully very rarely. Travel A La Carte.com guarantees and / or prepays all of the reservations we make to minimise the risk of this happening to any of our customers.
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Amendment Charges
There is no charge if you add to an existing booking.
Changes to hotel and car rental bookings will be charged at £25 per amendment and are subject to availability. Reductions to the number of nights booked may be treated as a cancellation and charged as set out below.
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Cost If You Cancel
Cancellations MUST be made with Travel A La Carte.com Ltd and must be made in writing for your protection. You may fax or send an email to info@hotelanywhere.co.uk
Changes notified directly to the hotel only, will not be accepted by Travel A La Carte.com Ltd. Also please note that your contract is with Travel A La Carte.com Ltd and that our charges apply irrespective of what you may be told by any hotel staff when changing a reservation.
| Hotels (except Caribbean) |
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Cancellation charge |
| 16 days and over before departure |
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10 percent (minimum - £25) |
| 15 days to 7 days before departure |
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20 percent plus the price of the first night's accommodation |
| 6 days or less before departure |
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100% |
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| Caribbean Hotels |
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Cancellation charge |
| 16 days and over before departure |
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10 percent - except Christmas/New year
stays - 100% |
| 15 days or less before departure |
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100% |
No refund will be made on any part used vouchers or tickets if you decide not to use them in full irrespective of any advice given direct to you by any of the suppliers.
Important note: During special events or traditionally busy periods, hotels may make additional charges and we will advise you at the time of booking.
Services
Details of cancellation charges for other services vary considerably and we will advise you of these at the time of booking
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| Cancellation Waiver For Airline And Travel Staff |
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For Airline and Travel Industry staff travelling on industry tickets we offer a special Cancellation Waiver of just £7 per adult. If this is taken at the time of booking, then liability for any cancellation and/or amendment charges will be waived in the event of staff seats becoming unavailable on your outbound flight from the UK . This Waiver does not cover flight cancellations for any reason, disinclination to travel, illness or any other reason (which should in any case be covered by your travel insurance), and normal cancellation charges will apply.
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| Hotel Information |
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| General |
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Here are some general tips which may help you select the type of hotel to suitsyour needs.
Room sizes - hotel room sizes in major cities are normally smaller than elsewhere. This is particularly true in New York, London, Rome, Amsterdam, Barcelona, Vienna, Paris and London.
Locations - In America "downtown" generally means the business district and is therefore not the same as "central", e.g central in New York is midtown. In many European cities the 2 and 3 star hotels are located near the main railway station. In some cases these areas have also been the centre of one of the world's oldest professions and tend to attract related types of business.
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| Pricing |
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Hotel prices like everything else are a reflection of demand. A high price maynot always mean that you are getting a fantastic hotel! It may mean that there is a major event of trade fair taking place at the time you want to go. 4 and 5 star hotels are often cheaper in July and August as they rely more on business traffic.There is no official rating system for hotels in the North America.
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| Ratings |
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Ratings quoted by Hotel Travel A La Carte.com Ltd are those advised by our suppliers or taken from the Official Hotel Guide as an indication of the standard of the hotels. Star ratings criteria vary from country to country and again we have taken the ratings from our suppliers and\or from the Official Hotel Guide.
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| Facilities |
The facilities described for the hotels are as described in the hotels own literature or in the "Official Hotel Guide". Hotels can and do add or remove facilities from time to time, and some facilities such as swimming pools are "seasonal" (Summer in the USA is usually taken to mean the period between Memorial Day, end of May to Labor Day, First Monday in September). Travel A La Carte.com will endeavour to supply you with up to date and accurate information, and to keep you informed of any changes which may materially affect your enjoyment. Where a particular facility or service is of key importance to you, the details should be confirmed by you directly with the hotel.
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| Check in/out times |
Check in time at most hotels worldwide is from 15.00h on and Check out time is normally by 11.00h. Late arrival is not a problem since your room is guaranteed by Travel A La Carte.com Ltd, but you should let us know at the time of booking. Late check out times need to be requested directly with the hotel and may be subject to a charge by the hotel.
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| Bedding |
The normal bedding in North American hotels is either two double beds or one "king-size". 3rd and 4th persons supplements paid to Travel A La Carte.com do not include extra beds for which there is normally a charge payable locally. Elsewhere bedding is either two twin beds or one double bed.
Twin/Double rooms. Since hotels often have many more twin rooms than doubles, they might occasionally allocate a twin even though a double room is reserved. If a double bed is of paramount importance to you we suggest that you advise us of this and we will ensure that this is communicated to the hotel, although we cannot guarantee that this will be available. In many destinations and hotels, all double rooms are made up of two single beds pushed together and made up as a double bed.
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| Special Requests |
Rooms at all hotels are reserved on a "run of the house" basis unless otherwise advertised, which means you will have a standard room in any part of the hotel. We are happy to pass on requests such as no smoking rooms, adjoining rooms etc, but please note that these are not guaranteed and no reservation will be accepted where meeting the special requests is a condition.
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| Insurance |
It is a condition of booking that you have suitable travel insurance to cover loss, damage, injury, illness, cancellation charges, curtailment, and third party liability. |
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| Force Majeure |
Travel A La Carte.com Ltd will not be liable for any failure to perform the contract which is due to unusual and unforeseeable circumstances beyond the control of Travel A La Carte.com or our suppliers, including but not limited to; war the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport closure or congestion of airports, ports or roads. |
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| Liability For Packages |
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Travel A La Carte.com accepts responsibility for major deficiencies in the services provided by independent suppliers provided that any failure is not;
- attributable to you or any member of your party
- attributable to a third party unconnected with the provision of the services contracted
- due to an event which we or our suppliers, even with all due care, could not foresee or forestall (Force Majeure as described above)
We only accept liability for loss or damage caused by us or the supplier of any part of your Package. We are not liable for any additional services that you pay our suppliers separately since these do not form part of the Package.
Air, sea, rail and road transport is subject to various international conventions that limit the liability of the carriers. Our liability is limited in accordance with all such international conventions. Additionally, the Package is provided by carriers, hotelkeepers, car hire companies and other parties who have their own booking conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit the circumstances in which compensation is payable to you by them and you agree to be bound by their booking conditions.
These booking conditions shall not limit our liability to you for death, injury or physical illness.
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| Non-Packages |
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Travel A La Carte.com Ltd acts as an agent only for the providers of the services advertised and booked on your behalf. We take all reasonable care to ensure the standards of the services provided but cannot be held responsible for damages or lack of enjoyment beyond the cost of the services provided. We do not accept liability where any form of loss or damage is due to your own fault or that of any party named on your booking.
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| Complaints |
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We do not enjoy receiving complaints! For that reason we try our best to make sure that you will be happy with our service and with the hotels you ask us to reserve for you. To do this we inspect the hotels in the major destinations from time to time, get feedback from our agents and most importantly, we get feedback from you our customers.
Our policy on the hotels we offer for sale is simple and straightforward. One serious complaint or two minor complaints will mean that we stop selling the hotel in question until we are satisfied that the cause for complaint has been addressed.
Problems or dissatisfaction with any of the hotels we have reserved for you should in the first instance be brought to the attention of the hotel manager or the manager of the service provided. However you should also contact our agent in North America, Australia, Asia or if staying in Europe then direct to Travel A La Carte.com Ltd on the numbers we provide as it may enable us to resolve any dissatisfaction you have at the time. Failure to do so will limit the opportunities for Travel A La Carte.com Ltd to seek redress on your behalf and will limit the level of any compensation we offer. If you wish to follow up with Travel A La Carte.com, you must do so in writing within 21 days of your return to the UK.
If we pay you or agree to pay you compensation you must give us or our insurers all the rights you have to take action against anyone else and you agree to provide us and our insurers with all due co-operation and assistance in respect of any such action we or our insurers take.
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